Refund policy

 

Return & Refund Policy

At EmiratiGate, we want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process:

  1. Return Eligibility:
    • Products must be unused, in original packaging, and in the same condition as received.
    • Returns must be requested within 7 days of delivery.
  2. How to Return:
    • Contact our customer support team via email or WhatsApp with your order number and reason for return.
    • You will receive instructions for returning your item safely.
  3. Refunds:
    • Refunds will be processed to the original payment method within 7–10 business days after we receive the returned item.
    • Shipping costs are non-refundable, unless the item is defective or damaged on arrival.
  4. Exchanges:
    • Exchanges are possible for the same product in a different size, color, or variant, subject to availability.
  5. Damaged or Defective Products:
    • If your item arrives damaged or defective, contact us immediately with photos, and we will arrange a replacement or full refund.

We value your trust and strive to make every shopping experience seamless.